Shipping

Orders will be processed within 2 to 3 business days and shipped by your choice of shipping method. Once your order is shipped, you will receive a tracking number. Shipping costs are calculated by weight & handling is included. $3 Flat Rate Domestic shipping only applies to orders under 13 oz. Free shipping promotions only apply to domestic orders.

Lost Or Stolen Packages

Emi Jay is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided for the order. Emi Jay is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout. Please confirm your shipping address before finalizing checkout.

Returns & Exchanges

Hair Accessories

Due to hygienic reasons, we can only accept returns & exchanges for unopened items in their original packaging & the return must be initiated within 10 business days after you receive your order. After 10 days we will offer store credit for any returned merchandise. Please contact us to find out where to ship your return or exchange. Customer is responsible for return shipping costs unless the product is incorrect or defective. It may take up to 2-3 business days to process a refund to your original payment once your return is received by our warehouse. For any returns initiated after the 10 day window of receipt, store credit will be issued immediately upon receipt of your return in the form of a unique code used at checkout.

Apparel

Apparel can be exchanged within 10 business days after you receive your order. After 10 days we will offer store credit for any returned merchandise. Items must be unworn & in their original packaging. Opened, damaged, or soiled goods will be subject to a restocking fee. Please contact us to find out where to ship your return or exchange. Customer is responsible for return shipping costs unless the product is incorrect or defective. It may take up to 2-3 business days to process a refund to your original payment once your return is received by our warehouse. For returns initiated after the 10 day window of receipt, store credit will be issued immediately upon receipt of your return in the form of a unique code used at checkout.

Privacy Policy

Emi Jay respects your privacy, and we're committed to protecting and using your personal information responsibly. This privacy policy only addresses the use and disclosure of information we collect from you on our website for our use and we do not share with outside sources. By visiting EmiJay.com you are accepting the practices described in this privacy policy.