FAQ

How Does Shipping Work?

Most domestic orders will be processed within 3-6 business days and shipped by your choice of shipping method. All Custom Clips with additional order items will ship together & generally take around 4-8 weeks for production. Once your order is shipped, you will receive a notification with a tracking number.

Orders with Overnight or 2-Day Shipping must be placed before 12 PM PST to be shipped the same day. All of our shipping costs are set by our shipping carriers USPS, FedEx, or DHL. Shipping prices are calculated based on weight, volume, & order value with any additional duties, taxes, or handling charges included by default.

Do you offer Free Shipping?

Free Shipping Promotions only apply to domestic orders excluding APO/FPO, Alaska, Hawaii, Puerto Rico, American Somoa, or The Virgin Islands.

When will my Custom Big Effing Clip Order Ship?

Please allow 4-8 weeks for production & delivery. All custom clips with additional order items will ship together. Custom Clips are excluded from discounts and promotions. 

Are your products waterproof?

Unfortunately, none of our clips or hair ties are waterproof. Our Neoprene hair ties are made of a water resistant material, but will still become damaged if submerged in water for extended periods of time. 

Can I return my hair clips, scrunchies, hair ties, or other hair accessories?

Due to COVID-19 we are unable to accept any returns or exchanges.

Can I return my sweat set, muscle shirt, pullover, or any other apparel?

Due to COVID-19 we are unable to accept any returns or exchanges.

What happens if my package is lost, stolen, or returned to sender?

Emi Jay is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided for the order. Emi Jay is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout.  We cannot refund shipping costs for shipments that are returned to us due to an error in the address provided & returned shipments may be subject to a restocking fee.

What if I need to make a change to my address?

Please confirm your shipping address before finalizing checkout. If you receive a confirmation email with an address that needs to be updated please contact us as soon as possible to make any changes. Once an order has shipped we cannot make any changes to your shipping address.

How do I contact Team Emi Jay?

You can contact us here.

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